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Terms & Conditions

This document is an electronic record under Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws. This electronic record is generated by a computer system and does not require any physical or digital Intermediaries signatures.

 This document is published and shall be construed in accordance with the provisions of Rule 3 (1) of the Information Technology (guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.cilmart.com Website/Apps/Order On Call.

 Terms of Service

 ACKNOWLEDGMENT & ACCEPTANCE

These are the terms and conditions of the Website/Apps/Order On Call, www.cilmart.com, wholly owned, operated and managed by Cal-On Industries Limited the Website/Apps/Order On Call aims at providing its Members a unique service where you can choose from a wide range of products related to your daily needs and allows you to place your order either online, on phone, Apps or email and get them delivered at your door step. We deliver goods through our own delivery service or through Courier thereby maintaining the quality and freshness of the products. By registering yourself as a member with the Website/Apps/Order On Call, You (the user/member) by using www.cilmart.com and all the web-pages, hyper-links, tools and services provided there under (hereinafter referred to as "the Website/Apps/Order On Call" which expression shall include and successor or replacement Website/Apps/Order On Call) agree to be bound by the terms mentioned below.

User Agreement

In this User Agreement, you are contracting with Cal-On Industries Limited, hereinafter referred to as "The Firm" which expression unless the context otherwise require shall mean and include its successors, liquidators and assigns.

For the purpose of the User Agreement, Registered User / Visitor and wherever the context so require 'You' shall mean any natural or legal person who has agreed to become a member of the Website/Apps/Order On Call by providing Registration Data (as defined hereinafter) while registering on the Website/Apps/Order On Call as Registered User using the computer systems of the Website/Apps/Order On Call or who has used the Website/Apps/Order On Call without becoming a Registered User, and, in both the cases, accepted this electronic version / electronic record of the User Agreement. A Registered User has allocated himself a unique identification user name and a PASSCODE ("User ID" and "Password") to become Registered User. The term and expression you shall unless the context otherwise require shall and include your legal heir, receivers, successors, liquidators and permitted assigns.

As a Registered User, this User Agreement shall be effective and binding upon your 'acceptance'. 'Acceptance' shall mean your affirmative action in clicking on 'check box' and /or on the 'continue button' and/or or any affirmative action as provided on the registration page or using or accessing the Website/Apps/Order On Call, through logging in by Your third party Website/Apps/Order On Call user ID and password including that of www.facebook.com, Website/Apps owned by Yahoo Inc. or its subsidiaries, Google Inc. or its subsidiaries, twitter or any other social media Website/Apps as permitted on the Website/Apps or generally using the Website/Apps/Order On Call in any manner, with or without using Your User ID and Password. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement, please do not click on the "check box" and on the "continue" button or any other button and do not seek to obtain access to or otherwise use the Website/Apps/Order On Call.

Amendments to the User Agreement:

“The Firm” may amend this User Agreement at any time by posting a revised version on the Website/Apps/Order On Call. The revised version will be effective at the time “Firm” posts it on the Website/Apps/Order On Call. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this User Agreement. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Important Disclaimers:

The following disclaimers by “The Firm” are the key to determine any relationship between You and “The Firm” for Your use of the Website/Apps/Order On Call and for “Firm” providing any services on the Website/Apps/Order On Call: “Firm” and its suppliers, affiliates and service providers provide the Website/Apps/Order On Call and services on "as is" basis and without any warranty or condition, express, implied or statutory and specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. You expressly agree that your use of the Website/Apps/Order On Call is at your risk. “Firm”, its associates, affiliates and service providers and technology partners make no representations or Warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website/Apps/Order On Call or that the operation of the Website/Apps/Order On Call will be error free and/or uninterrupted. The Website/Apps/Order On Call is only a venue where users may meet and interact with one another for their transactions. “Firm” is not and cannot be a party to or control in any manner any transaction between two users of the Website/Apps/Order On Call. “Firm” neither recommends you to buy or sell any goods or services on the Website/Apps/Order On Call nor endorses any such goods or services nor provides any guarantee, warranty or assurance with respect to any goods or services made available on the Website/Apps/Order On Call. Further, “Firm” does not guarantee, warranty or provide any assurance on the behavior of any user of the Website/Apps/Order On Call including any guarantee, warranty or assurance that any user (whether buyer or seller) will complete any transaction or act in a prudent manner. Save as otherwise provided in the clause titled "Limitation of Liability", Your sole and exclusive remedy and “Firm’s” sole and exclusive responsibility and liability is to provide You necessary information (subject to Privacy Policy and applicable laws) for You to deal with other users of the Website/Apps/Order On Call with respect to any dispute. “The Firm” provides certain independent services to facilitate the transactions between users of the Website/Apps/Order On Calls and such independent services may include listing management, warehousing services, logistics services, making available courier services and making available certain organic certification services, payment facilitation through nodal bank(s) under applicable laws. You understand, agree and acknowledge that “The Firm” will engage independent third party service providers to perform these services. “The Firm” may on reasonable efforts basis procure ordinary industry standard warranties from these third parties. You further understand, agree and acknowledge that “The Firm” will not be held liable or responsible towards You or towards any person claiming under or through You for any actions, commission, omission, misconduct, fraud or negligence (whether in contract or tort or under public policy) of these third parties unless such actions, commission, omission or negligence of the third party is attributed to a direct cause of misconduct and gross negligence of “Firm” and in such an event the total aggregate liability of “The Firm” shall be limited to the extent provided in the clause titled "Limitation of Liability". You understand, agree and acknowledge that “Firm” uses third party services providers to store and process Your personal information and other information which You provide to “The Firm” (as more specifically identified in the Privacy Policy) and such third parties may store and process your personal information in a country or state which may not have jurisdiction over You and / or such country or state may not have any data protection or data privacy laws or such country's or state's data protection or data privacy laws may not be as strong as the country or state having jurisdiction over You or over “The Firm”. You agree and understand that “Firm” provides no guarantee, warranty or assurance that such third party service providers will protect Your personal information and “Firm” shall not be liable for any actions, commission, omission, misconduct, fraud or negligence (whether in contract or tort or under public policy) of these third parties unless such actions, commission, omission or negligence of the third party is attributed to a direct cause of misconduct and gross negligence of “Firm”. You agree that the aforesaid disclaimers shall be in addition to any other disclaimers given in this User Agreement.

 

Electronic Communications

When You use the Website/Apps/Order On Call or send emails or other data, information or communication to “The Firm”, You agree and understand that You are communicating with the Website/Apps/Order On Call and “Firm” and all other Registered Users and Visitors through electronic records which are legally identifiable and enforceable, and You consent to receive communications via electronic records from the Website/Apps/Order On Call, “Firm” and all other Registered Users and Visitors and as and when posted, communicated or required.

 

Service of Notice:

The Registration Data and email ID or Your account details of the third party Website/Apps/Order On Call through which You register with the Website/Apps/Order On Call will be construed as Your 'designated electronic address' and the “Firm”, Website/Apps/Order On Call, other Registered Users, Visitors, third parties and law enforcement agencies will communicate with You on your designated electronic address which will be deemed adequate service of notice / electronic record.

By impliedly or expressly accepting this User Agreement, You also accept and agree to be bound by various policies of the “Firm” as provided from time to time in various hyperlinks on the Website/Apps/Order On Call.

 

Membership Eligibility

Use of the Website/Apps/Order On Call is available only to persons who can form legally binding contracts under Indian Contract Act, 1872 and any other applicable law for this purpose. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 and any other applicable law for this purpose including minors, un-discharged insolvents etc. are not eligible to use the Website/Apps/Order On Call. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Website/Apps/Order On Call and shall not sell, purchase or bid for any items on the Website/Apps/Order On Call. As a minor if you wish to purchase or sell an item on the Website/Apps/Order On Call such purchase or sale may be made by your legal guardian or parents who have registered as users of the Website/Apps/Order On Call. “Firm” reserves the right to terminate your membership and refuse to provide you with access to the Website/Apps/Order On Call if it is brought to its notice or if it is discovered that you are under the age of 18 years or are otherwise "incompetent to contract". If you are registering as or on behalf of a business entity, you represent that you are duly authorized by the business entity to accept this User Agreement and you have the authority to bind that business entity to this User Agreement.

 

Your Account and Registration Obligations

If you use the Website/Apps/Order On Call as Registered User, you are responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree, inter alia, to provide true, accurate, current and complete information about yourself as prompted by Website/Apps/Order On Call registration form or provided by You as a Visitor or user of a third party site through which You access the Website/Apps/Order On Call. If you provide any information that is untrue, inaccurate, not current or incomplete or “Firm” has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, “Firm” has the right to indefinitely suspend or terminate or block access of your membership with the Website/Apps/Order On Call and refuse to provide you with access to the Website/Apps/Order On Call. You have to keep your account and registration details current and correct. if you relocate to new residential address ,you can amend your address details under My Accounts section on Website/Apps/Order On Call or by writing to support@cilmart.com .

 

You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights you have in Your information, in any media or medium now known or developed, produced, invented or used in future, with respect to Your information

 

Product Availability

 

cilmart.com provides online grocery shopping and delivery service. cilmart.com, does not guarantee availability of items sold on the Website/Apps/Order On Call; item may become out of stock without notice; we do our best to avoid this but the very nature of the business makes this unavoidable. cilmart.com, reserves the right to limit quantities in certain instances; you will be informed of these limits if they must be enforced. cilmart.com is also not responsible for packaging changes made by the manufacturer. Items should be ordered according to the product description and not the product image. cilmart.com, has to the best of their ability provided accurate package sizes, these are to be deemed as estimates and not as 100% reliable as manufacturers frequently offer periodic bonus sizes and change the packaging sizes without notice. In instances where there are no sizes listed, this generally indicates that only one size is available. cilmart.com is not responsible for or liable for product recalls, defects, or any other less than perfect product from the manufacturer or supplier of the groceries.

 

Expiration Dates and Nutritional Data

cilmart.com, Assures and guarantees that the ordered item will not have expired before they reach you. In case of bulk ordering please note cilmart.com is not responsible for products that expire after they reach you. cilmart.com, will deliver products with the latest possible manufacturing dates vary greatly depending on product & manufacturer though

cilmart.com, reserves the right to cancel an order, if in its opinion, an expiration date does not provide sufficient time for consumption. Nutritional data is not guaranteed to be accurate; for the most up to date information it is always best to contact the product manufacturer. cilmart.com obtains this information from a third-party; nutritional data information that is empty or displayed as "0" means that information is currently unavailable for that item.

 

Fees and Services

Membership on the Website/Apps/Order On Call is free. “Firm” does not charge any fee for browsing, bidding and buying on the Website/Apps/Order On Call. “Firm” reserves the right to change its “Firm” Fee and/or “Firm” Fee Policy from time to time. Changes to the “Firm” Fee and “Firm” Fee Policy shall be posted on the Website/Apps/Order On Call and such changes shall automatically become effective immediately after they are posted on the Website/Apps/Order On Call. Unless otherwise stated, all fees shall be quoted in Indian Rupees and be payable to the “Firm” within such time as specified in the invoice.

 

Pricing

All the prices mentioned on the Website/Apps/Order On Call are indicative prices and the products would be billed at the actual prices at the time of delivery as per the current MRP unless a discount is expressly specified. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. You are responsible for paying all fees associated with the use of the Website/Apps/Order On Call and you agree to bear any and all applicable taxes, charges, cess etc. levied thereon.

 

Non-payment

“Firm” reserves the right to issue a warning, temporarily /indefinitely suspend or terminate your membership of the Website/Apps/Order On Call and refuse to provide you with access to the Website/Apps/Order On Call in case of non-payment of “Firm” Fees. “Firm” also reserves the right to take legal action in case of non-payment of “Firm” Fees.

 

Unauthorized Charges on your card

If you see charges on your credit/debit card for purchases made on cilmart.com but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase immediately to enable cilmart.com to begin an investigation.

 

Refund Policy

If you’re not happy with a non-perishable item, we’ll gladly refund it , We’ll go through all your options with you and arrange for your refund and return. The refunds will be remitted to your accounts/card/wallets within 2 days of authentication and Verification. For Perishable Item if the Seal is opened then we will not refund any amount on that. While we don’t offer exchanges, you’re more than welcome to re-order any refunded item on your next cilmart.com order. You can request a refund on any product except Perishable Item – just drop our Customer Service team a line support@cilmart.com. All we ask is that you return these products with their original packaging and tags (if applicable). If a product has a hygiene seal, we ask that you do not remove this seal until you’re sure you’re keeping the item.

When your delivery arrives, our driver will go through your order with you. If there’s anything you’re not happy with, simply hand it back and your bill will be instantly recalculated. If you change your mind about a product after our driver has left, just call our friendly Customer Service team on +91 91000 77219 to discuss your options.

If you've received an order in the last 24 hours, you can request a refund through our website or app. Please email us support@cilmart.com or call us on at +91 91000 77219.

Use of the Website/Apps/Order On Call.

 

Modification / Cancellation of order & Delivery related:

Modification & Cancellation by the user:

You shall be allowed to modify or cancel an order upto the cut-off time specified for a given slot. The cut-off time for the five slots would be as under:

Delivery Time within 24 hours of receiving the order or as per time specified by customers within the city limits

There will no charges for cancelling or modifying the order within the cut-off time. Once the cut-off time for a slot is over, no cancellation requests shall be accepted by us through the Website/Apps/Order On Call or over the phone.

That in the event that a non-delivery happens on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by cilmart.com for redelivery shall be claimed from you.

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects of proper name, complete address information.

Modification & Cancellation by cilmart.com:

cilmart.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website/Apps/Order On Call and stock unavailability.

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, cilmart.com reserves the right to cancel all past, pending and future orders without any liability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

Reviews ,Feedback, Submissions

All the reviews, feedbacks , comments, suggestions, ideas or other similar content posted by you on the Website/Apps/Order On Call or otherwise communicated to us through other means would remain our property. Such disclosure, submission or offer of any Comments shall constitute an assignment to cilmart.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus , cilmart.com would own all such rights, interests and titles of such content and shall be permitted to use the same for commercial use or any other use. We would also be entitled to reproduce, publish, modify or recreate such comments and feedback and no compensation shall be provided to you for the same. You also agree that the comments, feedback, suggestions and ideas posted by you on the Website/Apps/Order On Call shall not be illegal, offensive, abusive, threatening or contain viruses or cause infringement of rights of others and in all such cases, you shall be solely responsible for the same.

We reserve the right to monitor, remove or edit as required, any comments, feedback & suggestions posted by you on the Website/Apps/Order On Call.

 

Product Description and Photographs

cilmart.com strives to provide you accurate product information and photographs of the products. However, we do not guarantee that the information provided and the photographs displayed are accurate, reliable and error-free. Also, photographs provided in the Website/Apps/Order On Call are indicative only and the actual product colour/ shape/ mode of packing may differ from the product photograph displayed in the Website/Apps/Order On Call.

If there is any difference in pricing because of typographical errors in pricing or product information, cilmart.com shall:

Before Order Delivery: cilmart.com shall rectify the same and if desired by the User cancel the order

After Order Delivery: The User needs to return the product to cilmart.com and the amount will be refunded to the User

 

Links to Third Party Sites and Links to cilmart.com site

cilmart.com may provide links on its Website/Apps/Order On Call to third party links of other Website/Apps/Order On Calls. These links are only for informational purposes and does not imply endorsement or recommendation of these sites by cilmart.com. cilmart.com assumes no responsibility for evaluating the content or services of these Website/Apps/Order On Calls and the User agrees to link to these Website/Apps/Order On Calls at his/ her own risk.

The User may establish a hyperlink text to the cilmart.com Website/Apps/Order On Call from his own Website/Apps/Order On Call – however, this should no way imply endorsement or recommendation of the site by cilmart.com. Also, the User must not use in his/ her Website/Apps/Order On Call any trademark or service mark material of cilmart.com without the express written consent of cilmart.com India.

 

Return Policy

You can buy your groceries, Health & Beauty online without worry with cilmart.com Food & Grocery Suppliers. This Refund policy is applicable to all cilmart.com customers who in a very unlikely circumstance feel the need to return an item. We take all possible measures to ensure that the return process is easy and hassle free for you.

At the time of delivery, if you find any discrepancies in your order or product damages, our delivery Boys will take back the damaged product and credit equivalent value to your account if you have already paid for order.

Once delivery is done , If we have shipped you an incorrect grocery item please let us know and we will make it right by either reshipping the right grocery item or issuing a refund if it is not available.

 

Given below are the terms and conditions:

For all items, we accept returns up to 2 days from the date of Invoice. Exceptions are as given below:

For Packaged Material (excluding Meat, Fruits, Vegetables, Perishable Items and Frozen Foods), we offer 100 % Refund on returns within 2 days Policy. The item should reach us within 1 day from the date of shipment from our side. In case, any Coupon, Discount, Points are used during the purchase or any or Free Gifts availed, the Refund Amount will be reduced by the amount equivalent to the Coupon, Discount, Points or Free Gift. Items such as cosmetics, opened grocery items etc. cannot be returned for hygiene reasons.

 Please ensure that seals are intact for all items. Item should not be used at all and the original invoice, tags etc. should be preserved.

Please Note: Due to liability reasons and food tampering concerns, we can't issue refunds on opened grocery food items.

Call our CUSTOMER SUPPORT number @ +91 91000 77219  or email at support@cilmart.com.

 

A shipping declaration that you need to print an address label that you can print and stick to the packed item Preserve original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original Invoice. Securely pack the unused item back. Through a return email please send in your bank details for reimbursement of the Shipping charges. Courier the securely packed item with the return address label and the shipping declaration. Please use reliable courier service that offers tracking of the shipment, as the refund can be processed only once the item is received in as is condition. Upon receipt, the items will be checked for quality at our fulfillment centers. Refund is approved or rejected basis quality checks. Customer Support team will intimate you on the status. Approved refund is processed in form of cilmart.com Discount coupons with a validity of 15 days. The coupon will be emailed to your mail ID as soon as the claim is processed. In case of rejected refund claims, the item will be shipped back to the customer.

 

Return & Exchange Policy

Exchange & Return is allowed within 2 days of purchase provided Items to be exchanged are intact, and  un-used and in saleable condition along with original barcodes. Original bill is required as proof of purchase. There would be no cash refund possible, credit note for the value of return products will be credited to the Customer’s account. Credit notes can be redeemed within 30 days from the date of issue to pay for the subsequent shopping on cilmart.com.

Exchange & Return will not be possible on groceries, Cosmetics, Personal Care Products, Undergarments, Deodorant, Perfumes, and Toiletries & Dairy Products for hygienic reasons.

Damaged Products

In the unlikely event of you receiving goods that are damaged, please refuse the delivery and place a request to replace.

 

Cancellation by Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you in the form of credit note. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

 

Other Website/Apps/Order On Calls

cilmart.com is not affiliated or responsible for the content or upkeep of any linked content provided on the Website/Apps/Order On Call.

cilmart.com is not liable for orders that may be placed on other web sites while doing business within the confines of the web site.

cilmart.com, does not take responsibility for the content on other Website/Apps/Order On Call with reference to cilmart.com or products that are said to be available for sale on Website/Apps/Order On Call.

cilmart.com may hire third parties or individuals to perform certain duties like analyzing data, updating Website/Apps/Order On Call, maintaining Website/Apps/Order On Call content.

 

Terms for Promotions/Contests/Offers/Campaigns

 

General Terms for Offers and Promotions

Discounts will be applied to the total merchandise value Excluding VAT and applicable taxes. Issuance or redemption of a voucher or coupon will apply to the total value of the qualifying order once all promotional discounts have been applied.

Only one credit note/gift coupon/coupon can be used per order unless otherwise stated.

 

Discount coupons

Discount coupons may from time to time be offered to account holders; such coupons may only be applied to purchases made through the account to which the discount coupon was offered and registered. All discount coupons has to be redeemed through purchases on cilmart.com. Coupons are not for resale and are not redeemable for cash. Limit of one coupon per household.

Promotional discount coupons

We may from time to time offer promotional discount coupons which may apply in respect of any, or certain specified, purchases made though this Website/Apps/Order On Call.

cilmart.com shall introduce various offers, schemes or contest at different times. The terms and conditions for such Contest shall be separately available on the Site.

cilmart.com reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. cilmart.com, at its discretion, can withdraw a particular scheme from the Website/Apps/Order On Call or market.

If a coupon is used and your entire order is cancelled or rejected, or if you return all items in your order, you will be refunded the actual amount paid and your coupon will no longer be valid.

If a coupon is used and only part of your order is cancelled or rejected, or if you return only some of the items in your order, a partial coupon discount will still be applied to the remaining item(s) that are processed through cilmart.com

In case of any query pertaining to use of coupon and/or credit note or regarding the schemes, please email customer care at support@cilmart.com or call @ +91 91000 77219.

While participating in any cilmart.com contest you hereby agree to release and hold cilmart.com (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, but not limited to reasonable attorneys' fees, or arising out of or related to your participation in the said Contest.

cilmart.com reserves the right to cancel any orders placed using promotional vouchers. Some situations where your order may be cancelled include, without limitation, misuse of any promotional vouchers, unauthorized usage of vouchers or inaccuracies of voucher pricing and value thresholds. The voucher amount will not be refunded for such cases.

Suitable legal action will be taken against Website/Apps/Order On Calls involved in unauthorized publication of cilmart.com vouchers. cilmart.com will only honor vouchers which are issued or published directly by us or our partner Website/Apps/Order On Calls.

 

Registration Coupon Rules:

The coupon can be used up to 1time respectively and will be redeemable on a transaction of INR 500 or above.

You can use these coupons across full priced products from Grocery, Health & Beauty, Stationary (excluding perishable Items) and Fruits & Vegetables.

Coupons can only be used to buy full priced (non-discounted) products.

Coupons can not be clubbed with any other offer running on Website/Apps/Order On Call.

For a single transaction, only one coupon can be used.

Coupon is valid for 30 days from registration.

Sign up Coupons are not for resale.

Sign up coupons cannot be used against sale/discounted items.

Sale/discounts apply to selected items only. Although there are many brands on SALE, there might be some exclusion.

Due to technical issues, typographical errors or information received from our suppliers and service providers, prices of the products shown on the Site may vary during the order process. If you come across any errors in pricing or billing, we request you to contact us within 24 hours of receiving your order so that we may provide a remedy for the same.

Promotional offers and discounts may be combined only at the discretion of cilmart.com.

All offers are non-transferable and have no cash value.

cilmart.com reserves the right to extend or terminate the offers/sale, without further information at any point of time.

cilmart.com reserves the right, at any time, to amend/add/remove/modify (in whole or part) any of the terms & conditions of this sale, or to replace, wholly or in part, this promotion by another promotion, whether similar to this promotion or not, or to withdraw it altogether, and cilmart.com’s decision in this regard shall be final and requires no intimation to the customer of any sort.

All refund will be in the form of vouchers only.

In case of any further query pertaining to use of coupon and/or credit note or regarding the sale/offers, please email customer care at support@cilmart.com or call @ +91 91000 77219

 

Report Abuse

As per these Terms, users are solely responsible for every material or content uploaded on to the Website/Apps/Order On Call. cilmart.com does not review the contents in any way before they appear on the Website/Apps/Order On Call. cilmart.com does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website/Apps/Order On Call. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to support@cilmart.com.

Indemnify

You agree to indemnify and hold harmless cilmart.com, its directors, employees, agents and officers, from and against all claims, actions, liabilities, damages and losses, cost including attorney’s fees made by any third party or arising out of your violation of this terms and conditions, privacy policy and other policies or your breach of terms and laws of any third party or violation of any acceptable laws and regulations, or by use of your account.

 

Liability disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. cilmart.com , AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

cilmart.com , AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. cilmart.com , AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL cilmart.com, AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF cilmart.com. OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

 

Intellectual Property Rights

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Cal-On Industries Limited owns all Intellectual Property Rights to and into the Website/Apps/Order On Call, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patent able or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website/Apps/Order On Call belonging to Cal-On Industries Limited without obtaining authorization from Cal-On Industries Limited.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website/Apps/Order On Call for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

 

Copyrights and Trademarks

All content on www.cilmart.com including, but not limited to, design, logos, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of Cal-On Industries Limited or third parties who currently have an agreement with Cal-On Industries Limited.

Cal-On Industries Limited authorizes you to view, photocopy and to print portions of the cilmart.com site solely for personal & non-commercial use .you may download or copy the content of Website/Apps/Order On Call cilmart.com for ordering groceries /Health & Beauty/Stationary Items with cilmart.com Any other use of materials on cilmart.com, including, but not limited to, reproduction,. Modification, distribution or publication for any commercial or public purposes, without the prior written permission from Cal-On Industries Limited is strictly prohibited. cilmart.com reserves the right to withdraw this authorization at any time.

"Cal-On Industries Limited," “www.cilmart.com “, and all other logos and text affiliated with Cal-On Industries Limited, Co., may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on the www.cilmart.com site are the property of their respective owners. Sharing of information with law enforcement

cilmart.com may use or disclose personal information when it is appropriate to enforce or comply with law enforcement officials and when it is necessary to protect the interests of cilmart.com and its employees, Suppliers and partners.

Customer Dispute Resolution

The User Agreement is to be interpreted in accordance with the laws of India and resolution of all legal proceedings will be under the exclusive jurisdiction of the courts of Delhi, India.

Contact Us

cilmart.com welcomes your questions or comments regarding the Terms:

Cal-On Industries Limited, Phase-IV, Survey No 193, Cherlapally, Hyderabad, Telangana 500051

+91 40 2726 0262

support@cilmart.com